What happens when you reach out.
No pressure and no judgement. Here are the four steps, so nothing comes as a surprise.
Four steps to admission
Call or message us
You will speak with a trained intake counsellor. Ask anything you like. There is no obligation to continue.
Medical and clinical assessment
Our clinical team talks through your health, substance use and mental wellbeing, then plans your care with you.
Costs and arrangements
We explain fees clearly, work with your insurer where possible, and help arrange transport if you are travelling.
Arrival
Our nurses welcome you, do a gentle health check and show you to your room. You can rest before treatment begins.
Costs, explained plainly
We tell you the full cost before you commit. There are no surprise charges.
- Insurance. We check your cover confidentially and tell you what it pays for.
- Residential fees cover your room, medical care, therapy and meals.
- Paying privately? Payment plans are available.
What to bring
We provide bedding, towels, meals and clinical supplies.
Bring
- 7 to 10 days of comfortable clothes
- Walking shoes and light exercise wear
- National ID or passport
- Insurance card, if you have one
- Prescribed medication in its original packaging
- A journal or books
Leave at home
- Alcohol and non-prescribed substances
- Alcohol-based perfume or mouthwash
- Weapons or sharp objects
- Valuables and large amounts of cash
- Work laptops for the first 7 days
Calls and visits
- For the first 7 days, you rest without outside contact
- After that, set phone times with loved ones twice a week
- Weekend visits are welcome once you are settled
- Family sessions can be held on site or by video
Admissions questions
Can I be admitted the same day?
Often, yes. If a bed is free and you are medically cleared, same-day admission is possible. Call us as early as you can.
What if my loved one refuses help?
This is common. It is usually fear or shame. We can coach you on how to talk with them without blame, and how to hold firm, loving boundaries.
Are rooms private or shared?
Most residents have a private room. A limited number of shared rooms are available for people who prefer company.
Send an enquiry
Prefer to write? Leave your details and we will get back to you. You can use a first name only.
Need guidance now?
Our admissions team is available 24 hours a day. Call or message us on WhatsApp.